Herewith I sincerely request you to scrutinize the Netherlands’ credit handling as thoroughly as possible. This country with it’s big mouth on others, has a history of hidden corruption and consumer intimidation practices. Says who? Says me, a consumer affected by practices of public offices and large corporations.
#Dutch tax office, an update
My last posting on this topic described how the Dutch tax office, here called the Belastingdienst, denies and ignores tax payers’ declarations. I have an answer from them now. They acknowledge they throw away declarations, without giving a reply to the tax payer, and then fine him or her. They acknowledge I had to hand in those papers several times. They even acknowledge that it’s deliberate policy now not to be available by fax or email. The only way to reach them is by registered letter or by their own defective, low quality and highly unsafe software program called DigiD. The software was recently hacked by the Iranian government. They even acknowledge that not every computer and therefore not every tax payer can request the admission code for the stupid program. (I am one of those). They ‘understand’ my reply, namely that a good paper copy of my tax declaration on their own paper format is good enough for them to read. After all, I had to deliver thus, because they had thrown away my original tax declarations for 2009 and 2010. They closed the case for 2010, they acknowledged their error and I won’t be fined for that year. However, for 2009, a court case is on its way, coming Wednesday. I have made a case of their throwing away my tax declaration and then, after I had sent a copy for the third time, saying I had handed in ‘late’. The most shocking detail was that they used their own office stamp to prove that I was ‘late’… this is independent objective fact finding in the Netherlands! How low can you go, how disgustingly incestuous can things grow.
But I’m sure that nothing will change. It’s easy to throw away correspondence, then say it wasn’t received and fine the tax payer. This is the way the younger generation tax officers works nowadays, I was told. I fear I receive help now because I’m articulate enough to search publicity. The tax officer was kind to me, but that doesn’t solve the structural problem.
#Swedish-Dutch gas & electricity company Nuon, another update
Another bad guy, quite notorious here. Consumer organizations keep a close eye on them for their hidden corruption and intimidation practices. Not just them: all energy suppliers hold similar practices. Me, I have to deal with Nuon.
The customer pays Nuon a monthly advance based on energy use of the previous year. At the end of their business year they come to measure your year’s energy use. Then you receive a lengthy bill stating how much you are to pay extra, or will be refunded. If you’re entitled a refund, you have to settle with this bill, because refund they don’t do anymore, is the reality. They ‘must’ deduct ‘costs’. Something else. If you don’t allow them automated payment, you will receive extra bills, especially if you paid even only a few days after their due day. You must pay large sums per month extra ‘collection fee’, at least 5 euros per bill. They’re not allowed to do this, they must offer the customer a free alternative for automated payment. However, even if you do pay those extra bills for ‘collection fee’, you can be sure to be harassed next year with a much higher bill over precisely the same items you have paid for now! So as a customer you must keep your financial administration indefinitely, because it seems they hope a moment comes the customer can’t prove anymore having paid those bills several years ago. It is a battle for the long run. This is normal with many companies here, because they’re poorly handling automated payment, hardly know their own finances and try to take advantage of customers. In the case of energy companies it’s extra unpleasant, because they are an oligopoly and may cut off your energy supply. All the same, I try to restrict any subscriptions to other products to the minimum. For this very reason! I’m tired with the unjustified harassment.
A fresh update on #Nuon They gave me a phonecall: I must pay those ‘costs’ and they will, again, send a debt collector or bailiff to me, to which I replied that I had requested them to do so years ago. I want them to go to court. The lady on the other end of the phone line replied ‘we’ll see‘. Interesting answer. That means, I guess, ‘like before we won’t go to court, because we don’t have a strong case against you and will harass you next year. Maybe you won’t keep your financial administration and then we’ll be able to collect your money’.
#My hope is that credit rating agencies are willing to dive into Holland’s obsolete amateurish dishonest credit culture and give it what it deserves: #hell